Customer Support Center
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns and general feedback. If you have queries about deposits, withdrawals, KYC or game access, contact us and we’ll respond clearly and promptly. Use live chat for immediate help, email for documents, ID and account enquiries, or phone for urgent matters. We can also advise on limits, self-exclusion and security. We aim to resolve most enquiries quickly and fairly.
| Department | Contact |
|---|---|
| Customer support (live chat, email and phone) | [email protected] (live chat for quickest response) |
| General enquiries (account, payments & security) | [email protected] (for documents, ID and account enquiries) |
| Affiliate enquiries (partnerships & integration) | [email protected] (commission and API support) |
| Phone | +44 20 7946 0287 (Mon-Fri service line) |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues or where you need to send documents. For account queries at Night Luck please write to [email protected] with a clear subject line, your full name and up-to-date contact details to avoid delays. For general enquiries about NightLuck include the same information so we can respond quickly.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly: most enquiries are answered within one business day. Simple account or payment questions are usually resolved at first contact. More complex cases, such as in-depth KYC checks or technical investigations, can take longer depending on their nature and may require additional documentation or escalation to specialist teams. We appreciate your patience while these are reviewed.
Feedback
We'd love to hear your feedback about Night Luck. Send suggestions, ideas or issues and our team will review them carefully. Your input helps us improve site features, promotions and support so we can make NightLuck easier and fairer to use. Thank you for helping us improve the service and the overall playing experience.